It is a pain! For more than two months INSTAFOREX doesn't process my withdrawal.
They always find new excuses and blaim me doing something incorrect reqesting the withdrawal. e.g. wrong payment system, bank account number doesn't match with the bank account name and so on....
This is a message to all the traders out there.
I N S T A F O R E X is the worst S C A M broker!!!!!!
2011-07-13 1Star Since the end of May I try to get my deposited money from INSTA. Many emails have been sent and the only thing I can see is the incompetence of the support.
Ekaterina Surkova was the only person who at least tried to solve the problem. But now I don't even get an answer anymore.
It's been started with a request about 600 Euro. First INSTA refused to transfer my money because they said it was the wrong payment system. But I have made my deposit via bank too. After two unavailing requests the next message from INSTA was that I use incorrect bank details. After two weeks conversation via email, Ekaterina Surkova explained that I have to write my bank address correctly. But on May 13th I requested 300 Euro and I got my money using the same bank requisites and now all these bank details are suddenly wrong????
After I tried it twice nothing happened. My requested money always has been transfered back into my trading account.
On June 18th I tried again to withdraw 2300 Euro and on June 24th another 700 Euro. On June 27th I received 677 Euro.
After I tried to get help from Ekaterina Surkova again I received an lapidary email that I should investigate where the money is because INSTA has transferred my 2300 Euro on June 18th. But everyone knows that I can not investigate because I am the receiver. So INSTA is responsible to find out where my money is.
But since June 29th I don't get any answer. And still I haven't received my 2300 Euro too.
In my oppinion this is the result of the lack of competence at INSTA support and I believe that INSTA is a scam too. They try to cheat and I never will do any business with INSTA again.